- Knowledge Base
- Customer Portal
- Adding Content - Basic
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Events
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Customer Portal
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Customer Engagement Centre (Previously known as CSVu)
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General Form Guidance
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Editing Forms
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Benefit Forms
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Revenues Forms
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'How to...' Sessions
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Health (CHC)
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Technical Area
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Open Process
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Forms
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Blue Badge and Concessionary Travel
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Waste Services
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Awards and Grants
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Social Care Financial Assessments
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IEG4 Team Updates
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BACAS
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Tender Responses - General
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Internal Process Guides
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Public Protection
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Built Environment
How did I add an FAQ in OneVu?
Once you've added a department, or clicked on an existing department in OneVu Manage > Data Silos, you simply need to click on the bottom section called Data Tiles.?
In there at the bottom of this section is an 'Add' button, click this and you will then see this:
Here there are three options provided. The eye symbol controls whether it is shown or not - this defaults to false so needs to be updated to be true to be shown?
Here there are three options provided. The eye symbol controls whether it is shown or not - this defaults to false so needs to be updated to be true to be shown.
- The tile title is the question
- The tile value is the answer
Questions are plain text but answers can be:
- Plain text
- Markdown
- HTML based
The following provides an explanation of markdown and the question later on how to add a button illustrates the HTML option:
Markdown
A full guide to markdown can be found here but the following are likely the only things one would require. Markdown enables you to add simple markers that make the text formatted in a certain way.
Placing a # before content makes it behave like a header and so increases its font. The number of # symbols as the guidance below shows decreases the font size:
# Very Very Large text
## Very Large text
### Large text
Bullet points can also easily be added in markdown as follows:
- Item1
- Item2
- Item3
I.e. a hyphen then a space and then an item.?
HTML
HTML is what internet web pages are made up of and so there is literally no limit on what the content of an answer could look like if HTML is used. The following link provides a link to the internet standards body W3C where there are loads of useful tutorials on how to use HTML.