How do I change the format of FAQs?

First you need to go into OneVu Control > Data Silos and click configure on the department you're interested in.

Then in the Settings area you will see an option called Silo template base: 

By default the format of questions and answers will be boxes that contain both the question and answer.

This is the template to use if you want this approach:

./silo-detail-template-tiles.html

This format is OK if you have short questions and answers but in general you are best to update this to be expandable questions and answers.

To do this you need to change the Silo template base to be:

./silo-detail-template-faq-single.html

Simply copying and pasting this in will achieve the desired result.