- Knowledge Base
- Revenues Forms
- Change of Address
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Events
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Customer Portal
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Customer Engagement Centre (Previously known as CSVu)
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General Form Guidance
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Editing Forms
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Benefit Forms
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Revenues Forms
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'How to...' Sessions
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Health (CHC)
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Technical Area
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Open Process
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Forms
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Blue Badge and Concessionary Travel
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Waste Services
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Awards and Grants
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Social Care Financial Assessments
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IEG4 Team Updates
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BACAS
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Tender Responses - General
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Internal Process Guides
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Public Protection
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Built Environment
eCOA Reporting
eChange of Address specific reports
One of the highest volumes of transactions is that of reporting a move for Council Tax. Reflective of this IEG4 provides an advanced set of reports for this service.
eCOA - Overview
The eCOA - Overview report allows managers to see the age groups of those completing forms, the gender breakdown and also % of successful integration.
Its possible to click on a section i.e. age group of 25-34 and automatically filter the results for total forms etc.