'How to...' Sessions
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      2. 'How to...' Sessions

      OpenProcess recordings from 'How to...' Sessions held March - July 2021

      OpenProcess

      • New Delivery Methods - provides the ability to add four new types: SMS and Email, via GOV.UK Notify; Facebook Messenger; and WhatsApp) - Access recording here
      • Two Way Communication - enables councils and citizens to interact via the four new delivery methods and for messages to be added back to the OpenProcess notes timeline  - Access recording here
      • Search with a mobile number - this allows you to search for citizens using that information - Access recording here