<?xml version='1.0' encoding='UTF-8'?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"><url><loc>https://support.ieg4.com/knowledge/t-sql-script-automatic-index-maintenance-script</loc><lastmod>2026-01-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-create-a-sql-server-login</loc><lastmod>2025-11-25</lastmod></url><url><loc>https://support.ieg4.com/knowledge/release-table-revenues</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/blue-badge-concessionary-travel-dft</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725197-how-do-i-edit-process-steps-and-what-happens-on-them-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/diary</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006776158-what-permission-is-needed-to-edit-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/release-notes-revs-lcts</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016979257-how-to-add-a-user</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013463917-integration-to-microsoft-dynamics-365-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006692758-how-do-i-change-the-format-of-faqs-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.67-17th-february-2026</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006750777-1-4-9-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-get-last-backup-date-for-all-databases-</loc><lastmod>2025-09-22</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719577-what-does-the-setting-ctaxaccountmaxlength-do-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006807097-how-is-access-to-edesigner-and-product-forms-secured-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/chc2dst-version-2.5-release-notes</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-split-a-delimited-string</loc><lastmod>2026-02-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4404716986769-edesigner-and-gdpr-deletion-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4403055965457-release-2-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013698257-onevu-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017264917-password-policy-function-in-egovhub-forms</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006753238-onevu-2-5</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/gazetteer-management-tool-v2.5-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006687778-what-do-the-permissions-in-onevu-groups-control-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759858-how-to-add-payment-integration-shopping-basket-functionality-to-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006724357-2-5-call-validate-integration</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006698837-how-do-i-add-vat-to-a-payment-amount-in-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-get-age-calculation</loc><lastmod>2026-02-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4404774813457-working-with-custom-hostnames-cnames-dns-pfx</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/citizen-portal-release-v4.1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4403264290705-onevu-recordings-from-how-to-sessions-held-march-july-2021</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785578-1-0-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854958-how-is-the-integration-proxy-service-secured-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/garden-waste-version-1.22.2-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/10115606504349-2-0-6-work-items-and-2-0-2-2-0-5-various-fixes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011997417-no-code-xml-saving-posting-to-url</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016918137-how-to-create-a-person-a-case-and-selecting-the-applicable-workflow</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006780178-how-can-i-ensure-that-evidence-is-requested-where-structural-alterations-are-happening-on-coa-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/output</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/to-add-a-new-officiant</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006697777-how-can-i-configure-a-map-in-edesigner-to-shown-known-issues-in-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007336398-ecoa-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018909618-chc-quarterly-report-enhancements</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016932117-how-to-use-case-view</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785638-release-1-5</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4504829888285-enotifications-and-civica-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360014371297-onevu-2-12-service-pack-october-2020-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/letter-templates-release-notes-february-2026</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019489057-onevu-2-14</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006809077-where-is-openprocess-data-held-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785558-which-apis-are-available-in-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge</loc><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/Screenshot%202019-10-07%20at%2016.00.58.png</image:loc><image:caption>Screenshot20191007at160058</image:caption><image:title>Screenshot20191007at160058</image:title></image:image><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/IEGGroup-Logo_Black-filled%20(2)-May-27-2025-10-14-42-1506-AM.png</image:loc><image:caption>IEGGroupLogoBlackfilled2May2720251014421506AM</image:caption><image:title>IEGGroupLogoBlackfilled2May2720251014421506AM</image:title></image:image><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010844018-guidence-on-the-use-of-hb-calculator-and-local-income-schemes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018064017-known-issues</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018202258-revenues-forms-known-issues</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701917-how-do-i-publish-content-from-one-environment-to-another-for-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-backup-with-date-time-stamp</loc><lastmod>2025-09-22</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006806897-firewall-protection-for-web-sites-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4504922315677-enotifications-and-capita-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762498-what-do-the-following-integration-error-messages-mean-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.61</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-check-index-usage-find-unused-indexes</loc><lastmod>2026-01-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017080518-how-to-use-work-items</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006811577-how-is-business-continuity-achieved-for-sql-azure-databases-in-the-event-of-a-disaster-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719837-files</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/revenues-and-benefits-changes-release-hb-new-claim-release-2.12.2-cic-self-service-plus-release-2.16.5-hbaa-release-1.1.6</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006811457-how-is-high-availability-achieved-for-our-azure-hosted-web-sites-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/release-notes-bens-lcts</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4411277725713-release-2-3</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006690778-how-do-i-add-back-office-values-to-faqs-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006808578-1-7-0-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017027638-how-to-use-core-functions</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006724517-2-7-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-update-statistics</loc><lastmod>2025-12-18</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/6355745215773-locata-choice-based-lettings-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017591658-how-to-update-lists-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/setup</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/14395926012061-release-2-6-b4-ability-to-hide-process-types-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4406171806737-hbaa-full-case-review</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/15138419514525-hbaa-investigating-integration-failures-with-capita-benefits-system-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5091732186013-change-of-address-3-7</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006752037-portal-user-guide</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360012267878-creating-a-form-alias</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006764038-how-do-i-dynamically-ask-for-originals-based-upon-a-rbv-score-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v5.7-release-notes-released-april-2025</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008993298-change-to-integration-where-a-person-passes-away</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.64</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4504547027997-capita-revenues-integration-1-2</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006750677-1-4-4-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784898-how-can-i-assign-set-it-up-so-an-individual-assigns-work-out-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006684458-how-to-i-add-customer-service-departments-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785098-how-do-i-add-edit-document-types-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/citizen-portal-enforcements-v1.8</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/single-person-discount-review</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785698-release-1-8-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013699717-revenues-forms-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006808597-where-is-onevu-data-held-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006805497-how-does-the-housing-benefit-change-in-circumstance-form-update-anite-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007336198-eclaim-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699118-reporting-in-onevu</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018063677-onevu-known-issues-list</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019629117-eclaim-2-11-no-functional-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007336678-edesigner-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/10346324835997-2-11-6-hb-schema-changes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006625077-how-do-i-change-what-shows-in-an-answer-dynamically-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784178-2-4-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006715517-what-do-each-of-the-user-roles-do-in-egovhub-system-management-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006700257-multiple-item-payments-in-edesigner</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006801637-user-guide</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/6155853635229-request-a-bin-form-1-0-40</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.63</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016129178-2-13-winter-formerly-autumn-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009353397-2-2-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006783998-spring-2018-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/placis-release-notes-10.30.0</loc><lastmod>2025-10-02</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762638-how-can-i-change-the-security-of-the-retrieval-of-in-progress-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784658-how-can-you-set-up-groups-of-users-with-different-permissions-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784318-2-7-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v6.0-release-notes-ireland</loc><lastmod>2025-10-16</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762538-all-integration-has-stopped-working-can-you-help-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006758838-adding-answers-with-custom-validation-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018289998-correcting-email-addresses-mailinator-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006720317-how-can-i-ensure-the-customer-needs-to-justify-a-long-period-of-discount-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/local-council-tax-support-schemes-revs</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/interment</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006779578-integration-to-eclaim-and-echanges</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006811718-what-tools-and-technologies-is-onevu-built-on-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017591358-how-to-add-users-and-security-groups-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017591758-how-to-use-case-view-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360015994018-advice-on-searching-in-workflows</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008429297-openprocess-creating-document-types</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5276100765597-updates-to-echanges-between-release-2-14-and-release-2-16</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725857-how-do-i-add-users-in-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018334038-email-receipts-default-page-setting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006716037-how-can-i-add-a-hyperlink-to-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/change-of-address-3.9</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017464717-how-to-use-local-search-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784398-2-10-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284018-setting-up-a-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006809097-where-is-edesigner-and-product-form-data-held-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017612997-how-to-add-graphics-photos-to-email-response-a-customer-gets-when-they-submit-a-form-eg-like-the-council-s-logo-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726337-release-1-6-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4420105692817-change-of-address-v3-6</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/11698042767645-hbaa-and-dwp-time-zone-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018334338-hiding-the-default-blank-page</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007336038-advanced-eclaim-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4412258653585-saving-files-to-edms-systems</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016647537-when-to-use-clear-cache-and-incognito-browser</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4420112662033-single-person-discount-v1-6</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751778-customer-service-reporting-beta-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007592598-calculator-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/saas-local-land-charges-v-3.6</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284098-adding-mandatory-fields-to-a-process-step</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762758-does-your-online-form-store-any-cookies-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360015930738-revenues-automation-rpo-1-0-90</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006690317-onevu-2-8</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009621797-onevu-2-12-civica-benefits-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013792878-benefits-forms-eclaim-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5796215701789-edesigner-v2-10-civica-paylink-integration-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4404146982673-social-care-financial-assessments-form-v1-032</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/eclaim-hbnewclaim-release-2.12.5</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006720137-how-can-i-hide-the-options-for-weekly-fortnightly-direct-debit-payment-options-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/bacas-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ieg4-support-centre</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.60</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.56</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/citizen-portal-preapps-v1.7</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006779178-how-do-i-enable-change-of-address-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719897-how-do-i-dynamically-ask-for-originals-based-upon-a-rbv-score-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719557-what-does-the-setting-clear-other-information-do-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/how-do-i-add-a-new-user</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/12428758056221-garden-waste-collection-subscription-service-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017009998-how-to-add-a-user-and-security-groups</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/saas-local-land-charges-v3.7.9-release-notes</loc><lastmod>2026-02-17</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009621637-onevu-2-12-civica-council-tax-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/8361270184733-edesigner-v2-11-2-12-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v6.1-release-notes</loc><lastmod>2025-12-05</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006715617-using-edit-mode-to-change-validation-rules-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/events-programme</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/counciltax-discount-non-integrated-version-2.1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011845157-2-5-1-edesigner-community-session-build</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006630297-how-do-i-add-a-new-department-to-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751017-1-8-0-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006687838-how-do-i-update-the-form-search-in-submit-a-request-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854838-integration-proxy-service-guide-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019618657-direct-debit-and-year-end-yearendearlyadjustment</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009619337-onevu-2-12-northgate-housing</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-get-the-space-used-in-sql-database</loc><lastmod>2025-11-25</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013792718-edesigner-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006809357-what-is-the-bulk-upload-application-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/introduction</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726217-how-do-i-trigger-a-restful-api-when-a-process-starts-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/kb-tickets/new</loc><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/Screenshot%202019-10-07%20at%2016.00.58.png</image:loc><image:caption>Screenshot20191007at160058</image:caption><image:title>Screenshot20191007at160058</image:title></image:image><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/IEGGroup-Logo_Black-filled%20(2)-May-27-2025-10-14-42-1506-AM.png</image:loc><image:caption>IEGGroupLogoBlackfilled2May2720251014421506AM</image:caption><image:title>IEGGroupLogoBlackfilled2May2720251014421506AM</image:title></image:image><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/release-notes-10.28.0</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007918597-supported-internet-browser-versions-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006750878-onevu-2-10</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4402930610705-eclaim-2-9-0-dwp-changes-april-2020</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/15085541441693-edesigner-version-2-13-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762398-how-can-i-be-notified-if-integration-fails-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/bacas-nova-functionality</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762938-how-can-i-change-the-security-of-the-retrieval-of-in-progress-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009699578-onevu-2-12-extras-additional-condition-type-dynamic-rules-collections-and-showing-content-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v6.0-release-notes-uk</loc><lastmod>2025-10-16</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007336918-open-process-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006698917-how-to-add-a-user-definable-payment-amount-to-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751057-application-appeals-reporting-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006779378-how-do-i-change-calculator-settings-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009808777-changes-to-change-of-address-single-person-discount-and-discounts-and-exemptions-june-2020-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360014166277-configuring-emails-for-form-receipt-and-saved-for-later-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/blue-badge-concessionary-travel-release-2.0.26</loc><lastmod>2025-08-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006855838-how-is-data-in-sql-azure-secured-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017464757-how-to-use-work-items</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hbaa-release-1.1.10</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4758782036125-how-to-make-forms-available-and-unavailable-in-egov-hub</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006783798-2-4-mapping-open-process-and-payment-integration-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006697397-how-do-i-build-my-first-form-in-edesigner-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701537-an-incorrect-evidence-paragraph-is-showing-can-you-help-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785198-document-templates-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017027798-how-to-use-the-integration-and-export-functions</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/spd-integrated-1.9</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719497-what-does-the-setting-showintegrationlookupexception-do-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006720237-how-do-i-enable-disable-the-customer-to-choose-to-sign-up-to-ebilling-on-change-of-address-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759638-adding-forms-rules-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/onevu-release-2.18</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007269497-advanced-echanges-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017182897-revenues-automation-rpo-v1-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006625017-how-can-i-check-if-someone-has-an-account-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006625117-how-can-i-do-a-calculation-with-fields-retrieved-from-the-back-office-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006780018-how-do-i-change-the-days-of-the-month-that-citizens-can-choose-for-direct-debit-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006716237-what-does-scope-mean-when-saving-text-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785138-how-do-i-group-processes-document-types-and-templates-by-service-area-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5351249194013-energy-bill-rebate-product-description</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784878-what-are-the-different-options-to-allocate-work-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017045877-emapper-mapping-to-questions-inside-repeating-sections</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006715917-what-does-scope-mean-when-saving-text-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/microsoft-cloud-penetration-testing-rules-of-engagement</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008045897-logging-support-calls-with-ieg4-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/tsql-script-generate-sequential-numbers-without-identity</loc><lastmod>2025-12-18</lastmod></url><url><loc>https://support.ieg4.com/knowledge/finance</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4408427426193-council-tax-direct-debit-v2-5</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ieg4-availability-incident-reporting-form-ms-azure-resources-major-incident</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008527018-openprocess-creating-users</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360014441437-example-deployment-diagram-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725017-introduction-to-open-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701877-when-should-i-clear-the-cache-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007495077-change-of-address-settings-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/for-chc-user-guides-contact-your-project-manager</loc><lastmod>2026-01-12</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4417056745489-updating-the-echanges-email-response-template-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/15108061829021-helper-or-family-member-details</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4410021550609-edesigner-v2-8-payment-enhancements-amendments-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/12633428766493-customer-engagement-centre-previously-csvu-version-1-0-0</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854698-what-is-an-azure-hybrid-connection-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-list-all-foreign-keys-referencing-a-table</loc><lastmod>2026-01-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006763058-when-can-i-publish-content-from-one-environment-to-another-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017022838-how-to-update-create-lists</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v5.8-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284118-adding-email-actions-to-a-process-step</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007492697-council-tax-direct-debit-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006697917-how-can-i-enable-the-map-function-in-edesigner-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/agile-saas-local-land-charges-portal-v3.7.7-</loc><lastmod>2025-11-11</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013038038-1-9-2-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/audit-trail</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017174078-2-6-edesigner-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/8273899808413-release-2-4-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699077-how-do-i-change-the-order-of-a-list-i-ve-built-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006715957-how-can-i-add-a-hyperlink-where-there-is-no-rich-text-editor-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.65</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.59</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725297-how-do-i-add-a-step-that-automatically-completes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006687678-how-do-i-add-users-in-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013792998-openprocess-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719477-how-can-i-enabled-evidence-to-be-uploaded-in-echanges-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719537-what-does-the-show-employer-name-setting-do-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006811078-portal-admin-guide</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008830557-emapper-mapping-form-content-to-xml-output-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725397-how-do-i-create-edit-processes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784238-2-5-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/revenues-and-benefits-changes-release-hb-new-claim-release-2.12.2-cic-self-service-plus-release-2.16.5-hbaa-release-1.1.6-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006859498-how-is-data-in-sql-azure-backed-up-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/care-package-uplifts-release-notes-march-2026</loc><lastmod>2026-03-11</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011260938-onevu-portals</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.62</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010736297-onevu-2-12-service-pack-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v5.7-release-notes-ireland</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/citizen-portal-building-control-v2.3-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007592438-echanges-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/6155911245597-bulky-waste-services</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/preferences</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006690058-how-do-i-change-the-visibility-of-a-questions-including-dynamic-visibility-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006688158-how-do-i-provide-a-list-of-back-office-values-where-there-are-multiple-values-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006716197-how-can-i-add-hyperlinks-to-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006625977-how-can-i-create-a-table-based-answer-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006753398-onevu-2-2-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719857-using-the-form-standalone-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759658-how-do-i-add-edit-rules-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360015394858-showing-hiding-standard-pages-and-fields-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006806917-can-you-restrict-tls-to-only-1-2-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/12428669291037-report-a-missed-bin-collection-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006776498-how-can-i-edit-the-text-of-an-evidence-paragraph-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4931996957597-local-council-tax-support-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-check-sql-server-version</loc><lastmod>2025-10-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726377-release-1-7-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006811617-how-is-high-availability-achieved-for-sql-azure-databases-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006723617-2-1-hackathon-release-spring-2019-release-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726317-spring-2018-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/7313888110749-3-8-7-new-facilities-on-forwarding-address-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007592318-eclaim-settings-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006691738-how-do-i-change-the-order-hide-questions-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010780697-fast-track</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/6155950248221-enhancement-requests-and-feedback-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010186117-driving-a-process-branch-with-edesigner-form-data</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ai-validator-v5.7-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360012585878-revenues-automation-rpo-1-0-73</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006697517-adding-an-upload-control-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017593598-how-to-use-core-functions</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762998-where-should-i-press-the-copy-link-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006724677-2-8-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-find-rows-with-non-printable-characters</loc><lastmod>2026-02-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006855858-how-is-access-to-onevu-secured-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006758758-how-do-i-change-the-page-order-in-a-form-i-ve-built-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006754937-what-tools-and-technologies-is-openprocess-built-on-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006859218-what-compliance-certifications-does-azure-have-for-local-government-customers-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006858778-isolation-in-the-azure-public-cloud-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284078-how-to-add-a-branch-to-a-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ai-validator-v5.8-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719817-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-local-land-charges-3.7</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726977-release-1-10-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759518-how-do-i-map-content-from-a-list-into-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-generate-insert-statements-from-existing-data</loc><lastmod>2026-01-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019666398-customer-engagement-centre-csvu-avoidable-contact-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725897-what-do-the-permissions-in-openprocess-groups-control-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018619398-adding-google-analytics-to-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019598157-blue-badge-concessionary-travel-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008526898-openprocess-creating-groups</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/edesigner-2.16</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854478-how-do-the-revenues-forms-access-data-in-northgate-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/10637658589981-release-2-5-includes-process-cleardown-facility-searching-for-abandoned-processes-and-email-changes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006780198-how-can-i-enable-evidence-to-be-uploaded-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007545778-discounts-and-exemptions-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5351885794205-2-0-1-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006720397-how-can-i-ensure-that-the-council-tax-account-number-provided-is-valid-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4416386653585-using-egovhub-management-to-find-form-url-s-for-dev-test-and-live-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006785538-worked-example-of-using-rest-api-step-and-openprocess-apis-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.66-28th-january-2026</loc><lastmod>2026-01-28</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013567018-eclaim-2-10-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719437-can-i-change-the-search-authentication-criteria-for-echanges-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006716317-how-can-i-update-content-with-edit-mode-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725457-how-do-i-change-document-template-headers-footers-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726017-creating-modifying-users-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006855878-how-are-passwords-stored-in-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-building-control-v2.5-release-notes</loc><lastmod>2026-02-23</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019313637-2-6-service-pack-edesigner-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/generate-register-numbers</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759018-how-can-i-enable-a-form-to-pass-the-geolocation-of-an-issue-captured-in-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-v6.3-release-notes</loc><lastmod>2026-02-11</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4408609091217-special-payment-arrangements</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006723677-2-3-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006631317-where-do-i-change-content-in-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006805777-what-ports-and-protocol-does-the-integration-proxy-service-use-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018762638-enhancements-ideas</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-release-v5.6-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854798-what-ports-and-protocol-does-the-hybrid-connection-manager-need-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006780158-how-do-i-update-the-options-for-departments-to-be-notified-of-changes-of-address-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011344477-revenues-automation-rpo-1-0-69</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006784018-2-1-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/agile-saas-local-land-charges-portal-release-notes</loc><lastmod>2025-12-08</lastmod></url><url><loc>https://support.ieg4.com/knowledge/edesigner-2.18-relase-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699218-onevu-2-11</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699037-adding-questions-to-your-form-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006753658-onevu-2-0-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/echanges-cicselfeserviceplus-release-2.16.7</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006856138-how-is-access-to-openprocess-secured-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284038-overview-of-a-process-branch</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006629577-how-did-i-add-an-faq-in-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006702677-what-do-each-of-the-user-roles-do-in-egovhub-system-management-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/7963873150237-change-of-address-updates-to-nec-previously-northgate-integration-nov-2022</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013792938-benefits-forms-echanges-enhancement-requests</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4403567556881-request-a-refund-new-form-guide</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008038237-requesting-enhancements-to-ieg4-products</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/9625364860061-onevu-2-15-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006854898-what-is-the-integration-proxy-service-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4403072501905-release-2-2</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006763038-when-do-i-publish-the-framework-vs-the-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006723937-2-5-no-code-integration-to-edms-apps</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701337-how-can-i-automatically-set-up-integration-failures-to-retry-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5091739507101-direct-debit-changes-2-6-2-8</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759598-adding-page-rules-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/portal-planning-ireland-software-only-release-notes-v6.2</loc><lastmod>2025-12-05</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018202458-benefit-forms-known-issues</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006805457-how-does-edesigner-transfer-form-data-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360012665857-how-can-i-use-a-different-stylesheet-for-a-specific-form-or-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006723557-multiple-item-payments</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006702617-how-can-i-add-a-hyperlink-to-a-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4407750402833-release-2-2-7-beta-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006753318-onevu-2-4</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/cremation</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4418163148305-career-opportunities-at-ieg4</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006753458-onevu-2-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006776818-editing-large-bodies-of-text</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.57</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016726138-enotifications-and-northgate</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/8023782723485-passwords-in-onevu</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/planning-release-notes-march-2026</loc><lastmod>2026-03-04</lastmod></url><url><loc>https://support.ieg4.com/knowledge/cyberessentials-certification</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007545598-single-person-discount-settings</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006807217-how-are-passwords-stored-in-openprocess-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/kb-search-results</loc><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/IEGGroup-Logo_Black-filled%20(2)-May-27-2025-10-14-42-1506-AM.png</image:loc><image:caption>IEGGroupLogoBlackfilled2May2720251014421506AM</image:caption><image:title>IEGGroupLogoBlackfilled2May2720251014421506AM</image:title></image:image><image:image><image:loc>https://5316252.fs1.hubspotusercontent-na1.net/hubfs/5316252/Screenshot%202019-10-07%20at%2016.00.58.png</image:loc><image:caption>Screenshot20191007at160058</image:caption><image:title>Screenshot20191007at160058</image:title></image:image><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751218-civica-landlords</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701997-what-is-the-difference-between-the-two-publish-options-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006720337-how-can-i-ask-for-other-types-of-discount-on-the-discount-exemption-form-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006631977-how-can-i-add-a-button-that-links-to-a-form-web-page-to-an-faq-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006779758-what-functionality-is-available-in-callvalidate-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006690538-how-do-i-correct-the-format-of-a-back-office-value-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011471937-accessing-process-that-are-not-assigned-to-you</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013995657-2-factor-authentication-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-find-duplicates-in-a-table-</loc><lastmod>2025-10-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017446377-moving-the-integration-proxy-to-a-new-server-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ieg4-video-platform</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/13676228231965-2-12-1-eclaim-changes-to-gender-title-payments-and-capital-and-email-placeholders</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017591498-how-to-create-a-person-a-case-and-the-applicable-workflow</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006702637-how-can-i-add-a-hyperlink-where-there-is-no-rich-text-editor-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018063897-edesigner-known-issues</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4904531873821-2-3-p7-assign-to-me-action-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4408435126033-council-tax-request-a-refund-v-1-0-13</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/15085206547357-onevu-2-17</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007777818-important-changes-to-email-security-policy-dkim-and-spf-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010994697-digital-council-services-directory</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-rebuild-all-indexes</loc><lastmod>2025-12-18</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006808458-1-6-0-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006763178-what-does-scope-mean-when-saving-text-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4420112869137-change-of-payment-direct-debit-v2-6</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006750937-performance-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017027718-how-to-use-local-and-national-search</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699178-concessionary-travel-2-12-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360011340558-discounts-and-exemptions-functionality-list</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360014562937-housing-benefit-accuracy-award-echanges-claim-reviews</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006786218-release-1-11-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/digital-chc-release-3.58</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008731897-ssl-certificates-secure-sockets-layer-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/client-groups-release-notes</loc><lastmod>2026-01-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006762478-how-can-i-set-up-email-reminders-on-incomplete-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006778838-adding-a-coversheet-to-the-start-of-the-form-pdf</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/12332096676637-integrating-edesigner-to-ms-bookings-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006805637-what-is-the-hybrid-connection-manager-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007541718-what-do-all-of-the-settings-do-that-are-not-form-specific-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4403264497297-openprocess-recordings-from-how-to-sessions-held-march-july-2021</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009691638-onevu-2-12-northgate-council-tax-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-get-start/end-of-month</loc><lastmod>2026-02-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006692157-onevu-ai-artificial-intelligence-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/porta</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007270317-echanges-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006805537-how-does-the-housing-benefit-change-in-circumstance-form-read-and-update-back-office-data-in-capita-academy-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726097-groups-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/revenues-and-benefits-changes-release-hb-new-claim-release-2.-cic-self-service-plus-release-2.-hbaa-release-1</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360019466757-scfa-user-guide-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360013463037-echanges-2-13-0</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006795658-chc-release-2-5</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018221738-questions-about-gender-in-forms</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/15106544502301-organisations-in-blue-badge</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006856498-what-data-does-onevu-hold-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/13857807984797-how-to-publish-a-form-when-text-changes-have-been-made-in-dev-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/bacasng-how-to</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017949737-social-care-financial-assessment-calculator-guidance</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006809098-enhanced-form-retrieval-options-in-egovhub-v2-2</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006719297-how-to-change-eclaim-settings-video-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006628117-common-formatting-options-for-back-office-data-items-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751598-onevu-2-8</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/onevu-/-csvu-version-2.19-release-notes</loc><lastmod>2026-02-27</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010186057-assigning-the-user-last-active-on-a-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/10346351978525-2-16-3-schema-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4404131357201-edesigner-v2-7-payment-features-update</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/support-centre-information</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006683318-how-do-i-change-the-format-of-emails-when-a-note-document-is-added-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006726937-release-1-9-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009328277-release-2-0</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360007328198-customer-service-reporting</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006779258-how-can-i-show-hide-the-evidence-upload-based-upon-rbv-risk-scores-in-echanges-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759898-how-do-i-add-a-date-that-has-a-calendar-date-picker-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360017570158-openprocess-flex-service-pack-2-1-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-kill-all-sessions-for-a-database</loc><lastmod>2025-12-18</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360009689578-onevu-2-12-accessibility-enhancements</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006780138-how-do-i-ensure-that-the-direct-debit-mandate-is-populated-with-my-council-s-information-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016979317-how-to-create-maintain-a-security-group-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018063777-open-process-known-issues-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/12561063866653-onevu-2-16</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010185857-openprocess-flex</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360018202578-known-issues-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006690897-capita-landlords</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016922097-integrations-we-have-done</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360008988258-v2-11-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006621837-how-do-i-change-the-length-of-time-before-timeout-in-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006750998-onevu-2-9</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/installing-map-x-on-windows-11</loc><lastmod>2025-10-20</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006759738-gov-uk-pay-integration-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010331537-openprocess-data-export</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725917-how-do-i-create-groups-set-up-groups-permissions-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016346717-updating-the-rates-and-values-settings-for-eclaim</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006687538-how-do-i-create-groups-set-up-group-permissions-from-onevu-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/citizen-portal-building-control-v2.4-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006751037-1-9-0-release</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/clients</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/memorial</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360010284278-adding-a-nested-branch-within-a-process</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006684598-how-do-i-add-locations-for-customer-services-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/13676270701469-1-1-2-hbaa-confirmation-email-placeholder-changes-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-set-a-database-offline</loc><lastmod>2025-10-20</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006699137-how-do-i-add-date-validation-to-an-answer-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016117297-can-i-use-java-script-in-edesigner-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-identify-orphaned-users-in-sql-database</loc><lastmod>2025-11-25</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006691957-onevu-2-3</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006725537-how-do-i-add-edit-document-templates-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/4402930570129-echanges-2-11-0-dwp-changes-april-2020</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360016643218-editing-and-adding-text-into-edesigner-forms-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-fix-orphaned-users-in-sql-database</loc><lastmod>2025-11-25</lastmod></url><url><loc>https://support.ieg4.com/knowledge/t-sql-script-check-sql-server-name</loc><lastmod>2025-10-13</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/5886187561885-openprocess-flex-functional-description-sheet</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360014615217-2-5-5-edesigner-service-pack-for-hackney-</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/ai-validator-version-5.9-release-notes</loc><lastmod>2025-08-26</lastmod></url><url><loc>https://support.ieg4.com/knowledge/hc/en-us/articles/360006701937-how-can-change-the-file-types-sizes-that-can-be-uploaded-</loc><lastmod>2025-08-26</lastmod></url></urlset>