Arrangements
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      Special Payment Arrangements

       

      Special Arrangements (SPARs) enable councils to maximise their recovery rates by enabling those that have breached the original instalment plans to set up payment arrangements subsequently.

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      The economic consequences of the lockdown put in place to prevent transmission of COVID-19 are expected to be vast for citizens and businesses alike. Consequently, the likelihood of there being an increase in non-payment by those that would normally pay is significant. Therefore, having an intelligent special arrangement service is going to be of greater value in the coming years.

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      Enabling citizens to apply for a special payment arrangement online, which conforms to the council's payment arrangement policies is crucial given the focus on ensuring:

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      • The removal of physical documents

      • the digitization / standardisation of processes, and

      • the maximization of the resources the council has available

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      IEG4's SPARs solution is intelligent and uses data already known about a citizen to drive a personalised process that results in the complete automation of the process.

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      General Functionality
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      The form is able to:

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      • Authenticate a citizen

      • Retrieve their address/account information

      • Provide the citizen with details of the amounts (debts) eligible for a special payment arrangement

      • Capture details of their employment/benefits etc.

      • Enable an arrangement to be made with Card (Cash) or Direct Debit options

      • Enable a council's policies on the following to be handled:

        • The minimum/maximum length of time for arrangements

        • The frequencies the council supports

        • The different recovery stage/enforcement stages

          • The ability to provide custom messaging for every recovery stage where the council does not want a SPAR to be created. A reason/call to action to progress would be captured.

      • Provide the citizen with three smart suggestion options on instalments:

        • Quickest

        • Cheapest

        • Flexible

          • Where the user can select the number of instalments (within the council's policies min/max based upon the period of time they would cover)