Knowledge Base

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Knowledge Base

Customer Portal

Customer Portal

Adding Content - Basic

Where do I change content in OneVu?

How did I add an FAQ in OneVu?

How do I change the format of FAQs?

How can I add a button that links to a form / web page to an FAQ?

How do I add a new department to OneVu?

How do I change the order / hide questions?

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Adding Content - Intermediate

How do I add back office values to FAQs?

Common formatting options for back office data items?

How do I correct the format of a back office value?

How do I provide a list of back office values where there are multiple values?

How do I change the visibility of a questions - including dynamic visibility?

How can I create a table based answer?

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Adding Content - Advanced

How can I do a calculation with fields retrieved from the back office?

How do I change what shows in an answer dynamically?

Account Management

How can I check if someone has an account?

Passwords in OneVu

Integration with Housing Systems

LOCATA Choice Based Lettings

Known Issues

OneVu - Known Issues List

Enhancement Requests

OneVu Enhancement Requests

Portals

OneVu - Portals

eNotifications

eNotifications and Northgate

eNotifications and Capita

eNotifications and Civica

OneVu Reports

Reporting in OneVu

Customer Service Reporting

Customer Service Reporting (BETA)

Form Search

How do I update the form search in 'Submit a Request'?

Users, Groups and Permissions

How do I create groups / set up group permissions from OneVu?

What do the permissions in OneVu Groups control?

How do I add users in OneVu?

Settings

Adding Google Analytics to OneVu

How do I change the length of time before timeout in OneVu?

Emails

How do I change the format of emails when a note / document is added?

Releases

OneVu 2.0

OneVu 2.1

OneVu 2.2

OneVu 2.3

OneVu 2.4

OneVu 2.5

OneVu 2.8

OneVu 2.8

OneVu 2.9

OneVu 2.10

OneVu 2.11

OneVu 2.12 - Extras ( Additional Condition Type, Dynamic Rules, Collections and Showing Content)

OneVu - 2.12 (Service Pack)

OneVu - 2.12 (Service Pack - October 2020)

OneVu 2.12 - Northgate Housing

OneVu 2.12 - Civica Council Tax

OneVu 2.12 - Civica Benefits

OneVu 2.12 - Accessibility Enhancements

Concessionary Travel (2.12)

OneVu 2.12 - Northgate Council Tax

2.13 - Winter (formerly Autumn) Release

OneVu - 2.14

OneVu 2.15

OneVu 2.16

OneVu 2.17

Capita Landlords

Civica Landlords

OneVu - AI (Artificial Intelligence)

OneVu & CSVu Release 2.18

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