Knowledge Base

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Knowledge Base

Technical Area

Technical Area

Hostnames

Working with Custom Hostnames, CNAMES, DNS, PFX

Browser Support

Supported Internet Browser Versions

Email

IMPORTANT - Changes to Email Security Policy (DKIM and SPF)

Azure

How is data in SQL Azure backed up?

How is high availability achieved for SQL Azure databases?

What compliance certifications does Azure have for Local Government Customers?

How is business continuity achieved for SQL Azure databases in the event of a disaster?

How is high availability achieved for our Azure hosted web sites?

Isolation in the Azure Public Cloud

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Data

Where is eDesigner and product form data held?

How does the Housing Benefit Change in Circumstance form read and update back office data in Capita Academy?

What data does OneVu hold?

Where is OneVu data held?

How is data in SQL Azure secured?

Where is OpenProcess data held?

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Integration Proxy

What is an Azure Hybrid Connection?

How is the integration proxy service secured?

What is the integration proxy service?

What ports and protocol does the integration proxy service use?

What ports and protocol does the Hybrid Connection Manager need?

Moving the Integration Proxy to a New Server

What is the Hybrid Connection Manager?

Integration Proxy Service Guide

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Technology

What tools and technologies is OpenProcess built on?

What tools and technologies is OneVu built on?

Integration

How do the revenues forms access data in Northgate

How does eDesigner transfer form data?

How does the Housing Benefit Change in Circumstance form update Anite?

Security

SSL Certificates (Secure Sockets Layer)

2 Factor Authentication

How is access to OpenProcess secured?

How are passwords stored in OneVu?

How is access to OneVu secured?

How are passwords stored in OpenProcess?

Can you restrict TLS to only 1.2?

Firewall protection for web sites

How is access to eDesigner and product forms secured?

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Bulk Upload

What is the Bulk Upload Application?

Support Processes

Support Centre Information