How do I change the format of emails when a note / document is added?

Within OneVu Control > Settings there are four settings to cater for this:

1. Email subject for notes added to service requests 
2. Email body for notes added to service requests 
3. Email subject for documents added to service requests 
4. Email body for documents added to service requests 
   
   

The names are fairly self-explanatory but essentially when a note is added within OpenProcess to a process that is being tracked in OneVu, the subject of the email will be whatever is set in 1. and the body what is present in 2. 

The body of the email by default will simply be: 

<h1>Note added</h1><p>(@link)</p> 

Therefore you will want to improve this to reflect who it is from etc. The following is an example that you could copy and paste: 

 <h4><span>Progress update on your recent request</span></h4><br> 
<p><span>Thank you for submitting your request online. We've just added a message to this request, which you can view online in your account. In order to view this please click on the link below.</span></p><br> 
<p><strong>(@link)</strong></p><br> 
<p><span>You can also check current status of this request in here. </span></p><br> 
<p><span>Many thanks,</span></p> 
<p><span>Your Council </span></p>