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Customer Engagement Centre (Previously known as CSVu)
General Form Guidance
eGovHub
Forms Portal
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Global Settings
eMail
Integration
General
Editing Forms
Users, Groups and Permissions
Editing Text in Forms
Benefit Forms
eclaim
eChanges
HBAA
HB Calculator
Self Employed Claims
Local Council Tax Support Schemes
Revenues Forms
Direct Debit
Single Person Discount
Change of Address
Discounts and Exemptions (Integrated)
Discounts and Exemptions (Non-integrated)
Refunds
Arrangements
Revenues Process Orchestration (API's)
General
Local Council Tax Support Schemes
'How to...' Sessions
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Open Process
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Processes
Documents (EDMS)
Integration (API's)
Flex
Forms
Known Issues
Enhancements
eMapper
Adding Questions
Releases
Payments
Adding Rules
Maps
General
Community Forms (LGAAP)
Blue Badge and Concessionary Travel
Organisations
Releases
Security
General
Freedom Pass
Reporting
Concessionary Travel
Waste Services
Release Notes
Awards and Grants
Social Care Financial Assessments
IEG4 Team Updates
BACAS
Tender Responses - General
Internal Process Guides
Microsoft Cloud
Support Calls
Public Protection
Placis
Release Notes (Public protection)
Built Environment
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Knowledge Base
Open Process
Events
Events - Information and Booking Forms
Post event Recordings and Video
Customer Portal
Adding Content - Basic
Adding Content - Intermediate
Adding Content - Advanced
Account Management
Integration with Housing Systems
Known Issues
Enhancement Requests
Portals
eNotifications
OneVu Reports
Form Search
Users, Groups and Permissions
Settings
Emails
Releases
Customer Engagement Centre (Previously known as CSVu)
General Form Guidance
eGovHub
Forms Portal
Publishing
Global Settings
eMail
Integration
General
Editing Forms
Users, Groups and Permissions
Editing Text in Forms
Benefit Forms
eclaim
eChanges
HBAA
HB Calculator
Self Employed Claims
Local Council Tax Support Schemes
Revenues Forms
Direct Debit
Single Person Discount
Change of Address
Discounts and Exemptions (Integrated)
Discounts and Exemptions (Non-integrated)
Refunds
Arrangements
Revenues Process Orchestration (API's)
General
Local Council Tax Support Schemes
'How to...' Sessions
Health (CHC)
Guides
Releases
General
Technical Area
Hostnames
Browser Support
Email
Azure
Data
Integration Proxy
Technology
Integration
Security
Bulk Upload
Support Processes
Open Process
Releases
Videos
General
Users and Groups
Processes
Documents (EDMS)
Integration (API's)
Flex
Forms
Known Issues
Enhancements
eMapper
Adding Questions
Releases
Payments
Adding Rules
Maps
General
Community Forms (LGAAP)
Blue Badge and Concessionary Travel
Organisations
Releases
Security
General
Freedom Pass
Reporting
Concessionary Travel
Waste Services
Release Notes
Awards and Grants
Social Care Financial Assessments
IEG4 Team Updates
BACAS
Tender Responses - General
Internal Process Guides
Microsoft Cloud
Support Calls
Public Protection
Placis
Release Notes (Public protection)
Built Environment
Open Process
Releases
1.0 Release
Spring 2018 Release
Release 1.11
Release 1.5
Release 1.6
Release 1.7
Release 1.8
Release 1.9
Release 1.10
Release 2.0
Release 2.1
Release 2.2
Release 2.3
2.3.P7 - Assign to Me Action
Release 2.4
Release 2.5 - ( Includes Process Cleardown Facility, Searching for Abandoned Processes and eMail Changes
Release 2.6 (b4) Ability to Hide Process Types
Release 2.2.7 (Beta)
OpenProcess Flex - Service Pack 2.1
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Videos
Setting up a process
Adding mandatory fields to a process step
Overview of a process branch
How to add a branch to a process
Driving a process branch with eDesigner form data
Assigning the user last active on a process
Adding a nested branch within a process
Adding email actions to a process step
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General
Introduction to Open Process
OpenProcess - Creating Document Types
Accessing process that are not assigned to you
Open Process Reporting
Open Process - Known Issues
OpenProcess Enhancement Requests
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Users and Groups
OpenProcess - Creating Users
Creating / modifying users
How do I add users in OpenProcess?
Groups
How do I create groups / set up groups permissions?
OpenProcess - Creating Groups
What do the permissions in OpenProcess Groups control?
How can you set up groups of users with different permissions?
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Processes
How do I create / edit processes?
How do I add a step that automatically completes?
How do I edit process steps and what happens on them?
What are the different options to allocate work?
Documents (EDMS)
Document Templates
How do I add / edit document templates?
How do I add / edit document types?
How do I change Document Template Headers / Footers?
How do I group processes / document types and templates by Service Area?
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Integration (API's)
Which APIs are available in OpenProcess?
How do I trigger a RESTful API when a process starts?
Worked example of using REST API step and OpenProcess APIs
How can I assign set it up so an individual assigns work out?
Flex
OpenProcess Flex
OpenProcess Flex Functional Description Sheet
OpenProcess - Data Export