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Knowledge Base
Revenues Forms
Events
Events - Information and Booking Forms
Post event Recordings and Video
Customer Portal
Adding Content - Basic
Adding Content - Intermediate
Adding Content - Advanced
Account Management
Integration with Housing Systems
Known Issues
Enhancement Requests
Portals
eNotifications
OneVu Reports
Form Search
Users, Groups and Permissions
Settings
Emails
Releases
Customer Engagement Centre (Previously known as CSVu)
General Form Guidance
eGovHub
Forms Portal
Publishing
Global Settings
eMail
Integration
General
Editing Forms
Users, Groups and Permissions
Editing Text in Forms
Benefit Forms
eclaim
eChanges
HBAA
HB Calculator
Self Employed Claims
Local Council Tax Support Schemes
Revenues Forms
Direct Debit
Single Person Discount
Change of Address
Discounts and Exemptions (Integrated)
Discounts and Exemptions (Non-integrated)
Refunds
Arrangements
Revenues Process Orchestration (API's)
General
Local Council Tax Support Schemes
'How to...' Sessions
Health (CHC)
Guides
Releases
General
Technical Area
Hostnames
Browser Support
Email
Azure
Data
Integration Proxy
Technology
Integration
Security
Bulk Upload
Support Processes
Open Process
Releases
Videos
General
Users and Groups
Processes
Documents (EDMS)
Integration (API's)
Flex
Forms
Known Issues
Enhancements
eMapper
Adding Questions
Releases
Payments
Adding Rules
Maps
General
Community Forms (LGAAP)
Blue Badge and Concessionary Travel
Organisations
Releases
Security
General
Freedom Pass
Reporting
Concessionary Travel
Waste Services
Release Notes
Awards and Grants
Social Care Financial Assessments
IEG4 Team Updates
BACAS
Tender Responses - General
Internal Process Guides
Microsoft Cloud
Support Calls
Public Protection
Placis
Release Notes (Public protection)
Built Environment
Revenues Forms
Direct Debit
Council Tax Direct Debit - v2.5
Change of Payment (Direct Debit) - v2.6
Direct Debit Changes 2.6 - 2.8
Council Tax - Direct Debit Settings
Direct Debit and Year End - YearEndEarlyAdjustment
How can I hide the options for weekly/fortnightly Direct Debit payment options?
How do I ensure that the Direct Debit Mandate is populated with my Council's information?
How do I change the days of the month that citizens can choose for Direct Debit?
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Single Person Discount
Single Person Discount v1.6
Single Person Discount - Settings
Change to integration where a person passes away
Single Person Discount Review
SPD Integrated 1.9
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Change of Address
Change of Address - V3.6
Change of Address 3.7
3.8.7 New Facilities on Forwarding Address
Change of Address - Settings
Change of Address - Updates to NEC (Previously Northgate) Integration Nov 2022
How do I enable/disable the customer to choose to sign up to eBilling on Change of Address?
How do I update the options for departments to be notified of changes of address?
How can I ensure that evidence is requested where structural alterations are happening on COA?
eCOA Reporting
Change of Address 3.9
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Discounts and Exemptions (Integrated)
Discounts and Exemptions - Functionality List
Discounts and Exemptions - Settings
How can I ask for other types of discount on the Discount / Exemption form?
How can I ensure the customer needs to justify a long period of discount?
Discounts and Exemptions (Non-integrated)
CouncilTax Discount - non-integrated Version 2.1
Refunds
Request a Refund - New Form Guide
Council Tax Request a Refund - v.1.0.13
Arrangements
Special Payment Arrangements
Revenues Process Orchestration (API's)
Changes to Change of Address, Single Person Discount and Discounts and Exemptions - June 2020
Revenues Automation (RPO) 1.0.69
Revenues Automation (RPO) 1.0.73
Revenues Automation (RPO) 1.0.90
Revenues Automation (RPO) - v1.1
Capita Revenues Integration - 1.2
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General
Energy Bill Rebate - Product Description
How can I enable evidence to be uploaded?
How can I ensure that the council tax account number provided is valid?
Revenues Forms - Known Issues
Revenues Forms Enhancement Requests
Release Table - Revenues
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Local Council Tax Support Schemes
Local Council Tax Support Schemes
Release Notes - Integrated Local Council Tax Support - Release 1.1.2