Knowledge Base

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Knowledge Base

General Form Guidance

General Form Guidance

eGovHub

What do each of the User Roles do in eGovHub System Management?

Password Policy function in eGovHub forms

Using eGovHub Management to Find Form URL's for DEV, TEST and LIVE

How To Make Forms Available and Unavailable in eGov Hub

Enhanced Form Retrieval Options in eGovHub V2.2

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Forms Portal

Portal User Guide

Portal Admin Guide

Publishing

When do I publish the framework vs the form?

What is the difference between the two Publish options?

When can I publish content from one environment to another?

How do I publish content from one environment to another for a form?

How to Publish a Form when Text Changes have been made in DEV

When should I clear the cache?

What does 'Scope' mean when saving text changes?

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Global Settings

What do all of the settings do that are not form specific?

Creating a Form Alias

How can I add a hyperlink where there is no rich text editor?

Does your online form store any cookies?

How can I change the security of the retrieval of in progress forms?

How can I add a hyperlink to a form?

Questions About Gender in Forms

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eMail

How can I set up email reminders on incomplete forms?

Configuring Emails for Form Receipt and Saved for later

Correcting eMail Addresses (Mailinator)

How to add graphics/photos to email response a customer gets when they submit a form (eg like the Council's logo):

Integration

Saving Files to EDMS Systems

How can I be notified if integration fails?

How can I automatically set up integration failures to retry?

What do the following integration error messages mean?

All integration has stopped working - can you help?

How do I dynamically ask for originals based upon a RBV score?

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General

Logging Support Calls with IEG4

When to Use Clear Cache and Incognito Browser

An incorrect evidence paragraph is showing - can you help?

Where should I press the Copy link?

How can change the file types / sizes that can be uploaded?

How can I change the security of the retrieval of in progress forms?

Requesting Enhancements to IEG4 Products

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