How to I add customer service departments?

OneVu can be used by different departments or service areas and reflective of this it is possible to add in whichever different service areas the organisation wishes to. Everything for Customer Services can be added within the OneVu Manage area. There is a Service areas option as shown below where one can see there are many departments already set up:

These options will be available for the officer to choose when closing the call i.e. it determines how the call will be logged and the contact types that will be available.

If one clicks into one of these departments one can see that it is possible to:

1. a) See/add call types associated with that department
2. b) Associate/add note types associated with that department

This is shown below for the Benefits department:

So in the above there are seven contact types that can be selected to classify calls/face to face contacts when they're made.  

And there are two note types checked. It is possible at the foot of the Note types list to add new note types. This is simply a case of being able to categorise notes.