1.4.9 Release

Enhancements

This release contains some great functionality to aid efficiency and optimisation of process. 

1) Ability to prepopulate the self-service back office reference

In this release, we've added a function such that notifications sent to customers directing them to the self-service can include a smart hyperlink that will automatically prepopulate their back office reference.

Designed to maximise digital take up and optimise user experience.

In NOTIFY templates the token is:

selfserve_prepop_link

2) Automated GOV.UK NOTIFY notifications upon case creation

In this release, it is possible to automatically send a message to the customer using GOV.UK NOTIFY when a case has been created via both the DfT mechanism or if you create a case manually.

In order to enable this you need to go to:

https://help.ieg4.com

And as a part of the support ticket we need you to provide us with the template id (generated by the GOV.UK NOTIFY service) for the email and/or SMS that you wish to send to the customer when a case if created. Note this does not currently function for letters.

The following are the supported template fields that you can use in your template(s):

The notification is also automatically added to the 'Timeline' if this is set up as shown below:

3) Enhancement to reflect the DfT's API Update

The DfT Badge API (version 1.5.0) includes an enhancement enabling one to set whether a non-automatic badge should be marked  NotForReassessment.

We will derive whether this should be set by checking whether a No review tag has been applied to the case at the time the Badge is ordered.

4) Self-serve custom status text

This is a powerful function that allows you to provide more information to a person about the status of their application.

Currently, this is read directly from a back office status tag. However, with this release in place, it is possible to modify the description shown to the customer to something different.

For example, if the status is: Awaiting payment the heading used in self-serve could be adjusted to be "We are awaiting your payment".

Additionally, a longer explanation can be added below this heading. This is typically configured during implementation but can be adjusted going forward via a service desk ticket.

Blue Badge - Release Version Details

The following is the release version info: