How can I be notified if integration fails?

In order to ensure the relevant people are notified when integration fails you need to:

Access the v2 Portal Admin area (this will have a URL like: https://yourcouncil-portal.egovhub.net/admin)
Click on the Service Areas option in the menu
If you have no service areas in there click to add one/some that is/are contextual to the services you have
For each service area add the users that are associated with that department/service area
For each service area add the forms that are associated with that department/service area
For each user that should be emailed when a failure happens - click the edit option against that user in the service area
Tick the following option: Notify this user when integration fails for any form in the service area

The following screenshots illustrate this. Firstly the service area menu within the new Portal Admin area:

Next the detail within a Service Area:

And lastly the setting that needs to be checked for each officer that needs to be notified:

Also in eGovHub System Management the following setting facilitates changing the body of the email sent:

Name	Example Value	Description
EmailIntegrationFailureTemplate	Integration failure - Form reference: {form_reference}, Form type: {form_type}. Error message: {error_message}	This is the content of the email that will be sent. This tells the officer which form it was, which reference and which type of integration failure it was.