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      What do the following integration error messages mean?

      The following are common messages that can be passed back from back office apps on submit:

      Error Message (contains this) 

      Description 

      Action 

      The endpoint was not found. Endpoint does not exist. 

      This means the integration proxy service is not running 

      The integration proxy service is installed locally on your LAN and is managed by IT. Therefore you need to contact your IT team (or whomever maintains this) to ask them to restart this service. 

      Call to defined OpenROAD procedure failed HRESULT=0x8004a000; Ingres or 4GL runtime error. Please check the w4gl.log file for details. 

      This means the Capita ABC application is not running 

      This requires you to speak to whomever is responsible for maintaining the Capita ABC application. 

      WebSpeed error from messenger process (6019) 

      This means the Civica Web Broker is not running. 

      This requires you to speak to whomever is responsible for maintaining the Civica Webbroker application.