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How do I ensure that the Direct Debit Mandate is populated with my Council's information?
Firstly you need to update the following setting in eGovHub > Settings for the form with the Direct Debit mandate:
DirectDebitServiceNumber
This is the Council's Direct Debit Service Reference and will show on the mandate if enabled. E.g. 812519
Also you will then want to go to eGovHub > Resources for the form with the Direct Debit mandate and update these using the 'Edit' link to the left of the resource name:
DirectDebitInstructions
Please pay {Your} Council Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with {Your} Council and, if so, details will be passed on electronically to my Bank/Building Society.
DirectDebitMandateCouncilAddress
<p>Your Council</p>
<p>Town Hall</p>
<p>Town<p>
<p>County</p>
<p>PO5T 4DE</p>
ForOfficialUseOnly
For {Your} Council use only - this is not part of the instruction to your bank of building society.