Change of Address
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      3. Change of Address

      How do I update the options for departments to be notified of changes of address?

      Within System Management select Files and then select the Change of Address form. There will be a file called:

      configuration/notificationareas.xml

      The purpose of this file is to control the behaviour of the notification areas page AND to control the config/content of emails to different organisations. The file is made up of
      all 'Areas' or departments to which the council wants the citizen to be able to notify the change of address to.

      The file is an XML file with each section controlling the behaviour for that department. To provide an example the following is the Council Tax  'Area' section of the XML file:

      To assist we have highlighted blue the areas which you could change:

      <Area>
      <!-- use for the ID of the check box control --> <Identifier>CouncilTax</Identifier>
      <!-- modes: Optional, Off, Always --> <Mode>Always</Mode>
      <Name>

      <Default>Council Tax</Default>

      <ResourceKey>CouncilTaxName</ResourceKey> </Name>
      <Wording>

      <Default>Names of resident moving properties, Old address, new address and Contact numbers, DOB, Date of move, CT Ref num.</Default>

      <ResourceKey>CouncilTaxWording</ResourceKey> </Wording>
      <TickBoxWording>

       

       

      [Tick to notify this department]

      CouncilTaxTickBoxWording

      If you add help here it will show on the form for this specific area

      CouncilTaxCheckBoxHelp

       

      Email
      Notification of change of address Please see attached default@default.gov.uk


      DataDocument FORMPDF

      <Default>[Tick to notify this department]</Default>

      <ResourceKey>CouncilTaxTickBoxWording</ResourceKey> </TickBoxWording>
      <CheckBoxHelp>

      <Default>If you add help here it will show on the form for this specific area</Default>

      <ResourceKey>CouncilTaxCheckBoxHelp</ResourceKey> </CheckBoxHelp>
      <Notifications>

      <Notification>

      <Type>Email</Type>
      <Subject>Notification of change of address</Subject> <Body>Please see attached</Body> <To>default@default.gov.uk</To>
      <Cc></Cc>
      <Bcc></Bcc>
      <Attachments>

      <Attachment> <Type>DataDocument</Type> <Name>FORMPDF</Name>

      </Attachment> </Attachments>

      </Notification> </Notifications>

      </Area>

       

      There are some things to explain:  ,Mode> tags
      This has three allowed values: Always

      If set to always the question about this department will not appear and an email will always be sent to the department in question using the email address within the Notification section of the file for the given area.

       

      Optional

      If set to optional then the citizen will see this as an option with the online form to opt in to have their move details shared

       

      Off

      Will hide the department from the form and no emails will be sent to them tags

      Here is where you can change the name of the department i.e. if I wanted it to say Revenues Department instead of Council Tax I would update the tag as follows:

       

      <Name>
      <Default>Revenues Department</Default> <ResourceKey>CouncilTaxName</ResourceKey>

      </Name> <Wording> tags

      These tags are ONLY to control what appears on the online form beside the department in question and only where the mode is Optional.

      So for Adult Social Care the following might be the wording: <Wording>

      <Default>If you receive Adult Social Care Services.</Default> 

       

      <ResourceKey>AdultSocialCareWording</ResourceKey> </Wording>

      This would appear on the form as:


      <TickBoxWording> tags

      Per above this is simply to be able to modify what is shown beside the check box. I.e. in the above the tags are updated as:

      <TickBoxWording>
      <Default>[Tick to notify this department]</Default> <ResourceKey>CouncilTaxTickBoxWording</ResourceKey>

      <Notification> tags

      This is where you control what the subject line and body of the email are as well as the email address to send it to. E.g. if I wanted it to go to counciltax@ieg4.gov.uk, have a subject line of Council Tax Move Details and a body of:

      Please find details of the move in the attachment. I would update the tags as follows:

      <Notification>
      <Type>Email</Type>
      <Subject>Council Tax Move Details</Subject>
      <Body>Please find details of the move in the attachment. </Body> <To>counciltax@ieg4.gov.uk</To>