Advanced eChanges Reporting

Advanced eChanges Reporting

eChanges - Overview

The overview report for eChanges allows Benefit managers to see at a glance: 

Numbers of complete/incomplete forms 

• % of successful integration 
• Total number of changes reported 
• Average number of changes reported per form 
• The number and proportion of change types reported 
• The channel where the report was made 

eChanges - Year on Year Analysis 

This report allows Benefit managers to see the trend of forms completed both for the current year and versus last year. Each of the months can be clicked upon to filter the data where necessary. 

eChanges - General Analysis 

This report allows one to see the breakdown of completed forms across a variety of metrics and demographical categories. For example we can the overwhelming majority of users were able to authenticate, report their changes and submit it in less than 1 hour. 

 eChanges - Geographical Analysis 

This report allows managers to be able to understand which Council Wards are reporting the most changes and to be able to also understand black spots for changes being reported. All of the data can be filtered and exported into Microsoft Excel: 

eChanges - Incomplete Forms Analysis 

This report allows managers to see which pages users are leaving the form on. We can see the bulk of users only view the guidance notes page: 

eChanges - Integration Error Analysis 

 This report allows managers to see the numbers of integration failures and the underlying reasons for these to be able to establish cause and preventative measures henceforth: