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      Fast Track

      Fast Track Functionality

       

      The fast track functionality provided within the eClaim ensures that customers are provided with the ability to choose to provide all of their evidence prior to submission in order to have it processed quicker.

       

      If a customer does not choose the fast track method they will have their application processed in the standard SLA for that council:

       

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      Where the citizen opts into Fast Track the council is able to let the customer know how long it will be before it is processed; but this will be significantly quicker than the standard SLA:

       

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        The beauty of this service being embedded into a digital service is that the council gets all of the evidence it needs to process the claim on day one and the customer is ensuring their claim is processed much faster than it otherwise would have.

       

      Enhanced EDMS integration for Fast Track

       

      When customers submit a claim/change using Fast Track, the service is able to dynamically inform the EDMS application:

      1. That the application/change is fast track or not
      2. Separately identify the specific type of evidence as well as indicate whether it is linked                to a fast track claim/change or not