Release 2.3

The following are the contents of this release.

All users should read this.

When adding a note or a document to a case, the default behaviour was to make the note and document visible to the customer in OneVu.

However, because of this behaviour being the default, officers would forget to uncheck this and make notes and documents visible to them accidentally.

This particularly problematic with:

a) notes as you can't undo this and

b) documents which contain content you don't want the customer to see e.g. a fraud document etc.

Therefore from this release the default will be for:

a) this check box to be unchecked: