OneVu 2.15

The following features have been provided as part of this OneVu release where an organisation is licensed to use the functionality.

1) Changes to improve Searches and Addresses:

Align results of search where account does not have email.
Improve address lookup where selecting a collection of addresses when adding a customer

Previously users would be presented with the Postcode search where they would have to select the appropriate address from list of options . This has now been replaced to with the ability for the user to manually enter the required address:-

Improve advanced search results

Here, column headings have been added to the results block e.g. Customer , Email, DOB, Address, Phone, Account Type:

Also the ability to control the number of search results returned has been added. Can now retrieve 5, 15 or 30 records at a time.

Address lookup integration to MyArea: For this functionality, a separate user guidance will be issued

2) Changes to eNotifications:

Improve preference files storage processes
Changes to eBilling marker in Northgate
Improve preference file extract generation for Northgate
Added Capita extracts
Prevent notifications to disabled OneVu accounts

3) MyArea – New product support:

Changes have been made to the following:-

Ability to create directories
Groups, filters, address lookups & deletions
Nested fields
Icon Library
Directories Silo

Separate user guidance notes will be issued to cover the changes relating to MyArea..

4) Timeline Improvements

Notification changes
Logging enhancements
Logging exceptions
Note filtering

Update to change date format to include ‘year’ for timeline events: -

5) Silo Changes:

Northgate authentication changes

Added deactivation logging
Support multiple liable parties, registration
Enable cancelled claims search in Capita and document locations
Added Locata silo

6) New CSvu changes:

DOB optional in service view:

It is now possible to create/register a citizen without providing a DOBAnonymous call support in CSVu:

The ‘Anonymous Call’ button becomes visible after selecting: Add a new ‘Call’ or ‘Face to Face Meeting’ :-

Linking forms to citizens in CSvu:

Here a ‘Find In Progress / Completed forms’ button allows the call centre user to find search/find any In-Progress or Completed forms done for the citizen to be linked to the OneVu account: